If your Ring camera keeps going offline again and again, then there is no need to worry. You are not alone. Many users are facing this problem. The good thing for you is that solving it is not difficult. In these ten complete guides, you will learn how to get your Ring camera back up and running after it went offline. Ring doorbell not charging can be found here.
Why Your Ring Camera Keeps Going Offline
- If your Ring camera frequently goes offline, weak Wi-Fi may be the cause. At night, having too many devices connected to Wi-Fi can reduce the signal and cause the camera to disconnect.
- When the Ring Camera battery drops below 20%, it may not work properly or may turn off. Keep the battery at least 20% charged.
- Incorrect router configuration, such as blocking ports on the 2.4 GHz band, MAC filtering, or strict firewalls. All of these things can prevent the camera from connecting to Wi-Fi. Changing settings may allow the camera to reconnect to Wi-Fi.
- Be careful not to place the camera too far from the router, as this can weaken or even prevent the Wi-Fi signal from reaching the camera. Remove any thick or metallic objects in front of the router, as this can also weaken the signal.
- Update firmware on time. Outdated and corrupted firmware can also slow down performance.
- Sometimes the problem is not with the Ring camera but with the network provider, which is unable to connect to the camera due to poor ISP service and unstable connectivity.
Check RSSI Signal Strength (Most Overlooked Fix)
The Ring Camera requires a strong Wi-Fi network for optimal performance. RSIS indicates the strength of the Wi-Fi signal in the area where the camera is placed. The value is shown as a negative number, and the closer it is to zero, the stronger the signal.
Check RSSI in Ring APP
Ring App → Device Health → RSSI
| RSSI | Signal Status | Meaning |
| -30 to -50 | Excellent | Stable connection |
| -51 to -60 | Good | Minor disruptions possible |
| -61 to -70 | Weak | Camera may go offline |
| -71+ | Very Weak | Will repeatedly disconnect |
Fix
Place the camera 5 to 10 feet from the router. Do not install the router behind walls, mirrors, or gates, as this weakens the signal. Place the router higher. Use Ring Chime Pro to improve connection.
Low Battery Makes Ring Cameras Disconnect
When the Ring camera’s battery gets too low, the device loses its Wi-Fi connection. The camera automatically shuts down if the battery is low, keeping it offline in the Ring app.
Fully recharge the battery.
For optimal performance, keep the Ring camera battery between 70% and 100%. A low charge (20% or less) can shut down the camera or reduce functionality.
- Remove the battery from the Ring camera.
- Plug it into the charging cable.
- Wait until the LED turns solid green.
- A solid LED means the Ring camera is ready to connect. Reinsert the battery.
A fully charged battery often resolves Ring camera issues that cause it to go offline.
Replace the battery if it drains fast.
If your Ring camera battery charges slowly or drains fast, it is worn out. Replace it with an official Ring battery for better performance.
Clean the Battery Terminals for Better Power Contact
Over time, the battery contacts should be cleaned. Dust, corrosion, and dirt accumulate on the battery contacts, which stop the flow of current, and the battery goes offline. Cleaning the battery contacts also fixes the camera going offline.
Make Sure Your Camera Is on 2.4GHz (Not 5 GHz)
Connect the Ring camera to the Wi-Fi network. Most Ring cameras support the 2.4 GHz Wi-Fi frequency band. If your Wi-Fi network is set to the 5 GHz band, the Ring camera will not work. Modern routers have Band Steering, which switches Wi-Fi between the 2.4 GHz and 5 GHz bands for optimal performance. Ring cameras do not support the 5 GHz band, so set up a separate SSID for the.m.
Under Wireless Settings:
- Split the 2.4 GHz and 5 GHz bands.
- Give each band a separate name (SSID)
Example:
- HomeWiFi_2.4G (use this for Ring cameras)
- HomeWiFi_5G (for phones & laptops)
Reconnect Your Ring Camera
- Open the Ring App
- Go to your device
- Select Reconnect to Wi-Fi
- Choose HomeWiFi_2.4G
- Enter the Wi-Fi passwod.rd
Your Ring camera has now switched to the correct Wi-Fi band.
If the Ring camera is offline, a simple reset can help resolve this issue.
Restart the Router (Simple but Effective)
Press the power button or unplug the Ring camera to turn it off.
Wait 15 seconds to allow the internal memory to reset.
Reboot the router.
Wait 2 minutes for the network to load and for all devices to connect.
After rebooting, the Ring camera will automatically connect to the devices and start working properly.
Avoid Placing Your Ring Camera Behind Blockers
One reason a ring camera may be offline is that the Wi-Fi signal is too weak where it’s installed. For example, do not install the camera behind a wall or behind a heavy object. Do not install the camera behind large TV metal grilles, as these block the signals. For best performance, keep the camera within 20 to 30 feet of the router.
Update Firmware and App
In Ring App → Device Health → Firmware → Update
If you are using an outdated firmware, your camera will not work properly. It will turn off on its own. The camera will be fine, but it will show offline in the app and will disconnect repeatedly. Updating the firmware will fix the camera’s random shutdown, offline bugs, and connection issues, and improve performance.
Factory Reset Your Ring Camera (Last Option)
If the Ring Camera is still offline after all the fixes, reset it. This solves Deep Software and Connection Issues.
Press and hold the setup button for 15 to 20 seconds
Release the button when the light starts flashing.
Open the Ring app and reconnect the camera as if it were a new device.
After resetting, the Ring camera clears all glitches. Reset only as a last resort, since this removes previous settings.
Final Thoughts
Ring Camera Keeps Going Offline. Most Wi-Fi issues are caused by signal interference, power problems, and outdated firmware. You can get your Ring Camera back online 24/7 by following the advanced steps above.